Privacy Policy

Welcome to Dovefy LLC (hereinafter referred to as “this Platform”). We take your privacy very seriously and are committed to protecting any information you provide when browsing, purchasing or using our charging pile products and services. Please read the following privacy policy carefully before use.

Ⅰ. Information we collect
In order to better provide you with products and services, we may collect the following information:

1. Personal information
   Name, phone number, email
   Address (for installation/logistics delivery)
   Payment information (collected through third-party platforms)
2. Technical information
   Device type, operating system, browser type for accessing the website
   IP address, access time, access page records
3. Product usage information (such as after registering for smart charging pile service)
   Device operating status and power data
   Charging records, charging time, power statistics
   User account, login behavior

II. How we use this information
The information we collect will be used for the following purposes:
Provide, maintain and optimize our products and services
Deliver orders and after-sales support to you
Manage customer accounts and product registrations
Send order confirmations, charging notifications or promotional information (you can choose to opt out at any time)
Analyze user behavior and improve user experience

III. Cookies and tracking technologies
We use technologies such as cookies and pixel tags to:
Identify your browser or device
Remember your user preferences and login status
Count website access traffic and behavior data
You can control or delete cookies through browser settings, but some functions may be limited as a result.

4. Information Sharing and Third-Party Services
   We will not sell or rent your personal information. We only share information in the following circumstances:
   Share necessary information with partners such as logistics, payment, and installation to complete order delivery
   Comply with laws, court orders, or legitimate requests from government agencies
   Use for marketing or joint promotion with your explicit consent
   Website analysis and advertising service providers
   All partners must sign a data confidentiality agreement to ensure information security.
5. Information Protection and Security
   We take multiple measures to protect your information security, including:
   Data encryption transmission (SSL)
   Firewall and access control system
   Employee authority management and regular audits
   We also encourage users to use complex passwords and keep account information properly.
6. Protection of Minors’ Information
   Our website and products are not intended for children under the age of 13. If we find that we have collected children’s personal information without the consent of their parents or guardians, we will delete it immediately.

VII. Your Rights
You have the right to:
Access or update your personal information
Request deletion of your account or data (to the extent permitted by law)
Opt out of receiving marketing emails
For questions or complaints about this privacy policy
Please contact: +1 (774) 464-4467

VIII. Policy Updates
We may update this privacy policy from time to time. The updated content will be posted on this page and the effective date will be indicated.